Frequently asked questions
Most certainly! Feel free to book the service of your choice by purchasing directly from our website. All you need to do is select the item of your choice and press the very colourful button you’ll see next to it. That will take you to our check out where you’ll be able to select your preferred method of payment.
You may also send us an email and tell us your specific requirements so that we can send you a personalised proposal. In that case, our work for you will not be confirmed until we receive your deposit.
Jobs less than $200 require full payment in advance. For any other jobs, Coco Station’s payment schedule is 50% upon commencement and 50% at project end. For ongoing services, Coco Station will invoice you at the end of the month for work completed that month. Payment terms are strictly 7 days from date of invoice.
We want to everything there is to know about you, your clients and the stories associated to your business. Once you confirm your intention to work with us, we’ll send you a brief for you to fill up. You can also send us other relevant materials like your clients’ personas, your tone of voice and branding book, etc.
That will depend on the scope of the project and the volume of work at the time. You will receive a confirmation of your booking, a form to be filled up and estimated delivery dates within 24 hours. For our copywriting services we aim to have them ready for you no longer than two to three weeks. Web design might require a little longer depending on the size and specifications of the project. Please note that we can’t start our work if we have not received all pertaining information from you!
Quotes include research, SEO copywriting, editing and one round of Client changes unless otherwise specified within the quote. Any additional revisions will be charged at an hourly rate of 100 €. You have a maximum of 30 days to respond with revisions from submission of the first draft, after which time the balance of the invoice will be due and/or the project closed.
You, of course! As long as you’ve paid for it in full! ☺ Ø We may approach you for a testimonial after the project is completed, although that’s totally up to you!
We have a dedicated team of multilingual copywriters, content writers and translators working to tell your story to the entire world! We know how to translate your message to different languages in a culturally appropriate and impactful way!